theBEAT
theBEAT/Support

Support.

We answer every email. There is no ticket queue, no chatbot, and no on-hold music — only a small editorial team at a quiet inbox.

Write to us
support@thebeatedit.com

Reply within one business day, weekdays. Members on Priority receive same-day attention.


Frequently Asked

Common questions, plainly answered.

N° 001

How does theBEAT rank dishes?

Each dish is weighed across four sub-scores — craft, value, room, and return — by a small panel of tastemakers who eat in the region constantly. Scores are revisited on a quiet weekly cadence. The full methodology lives in the Daily archive.

N° 002

What is the BEAT Score?

A single number, 0 to 10, blending four sub-scores — craft, room, value, and return — under editorial review. Shorthand for worth your night.

N° 003

Why do some votes weigh more?

The same way long-running rating registries weight repeat raters over first-time entries, and the same way community Q&A platforms weight high-reputation answers above brand-new accounts. Every vote on theBEAT counts. Members who've shown sustained commitment count for more — Free 1×, Plus 2×, Priority & Lifetime 3×, verified Tastemakers 5×. It's the structural defense against spam, brigading, and one-night-stand voting that would otherwise warp the rankings. The editorial baseline sits underneath everything; community votes shape it over time. Socially powered. Editor-led.

N° 004

What is Priority, and is it required?

Priority is an optional membership that unlocks Tonight — our daily verdict at 4:30 PM — along with all five Hunt modes, 3× vote weight, Spotlight Votes, and deeper rankings. The app is free to use. Priority is for readers who'd like the room a little quieter. The Annual Edit book — Vol. I lands Spring 2027, tailored to your year — ships only to annual Priority members and Lifetime. The yearly plan brings the physical edition with it; monthly subscribers can upgrade any time.

N° 005

How do I report a closed restaurant or a stale entry?

Write to support@thebeatedit.com with the dish or restaurant name and what you observed. We re-verify within forty-eight hours.

N° 006

Where does theBEAT cover?

Washington, the Maryland suburbs, Baltimore, Annapolis, and Northern Virginia — what we call the DMV. NYC, Chicago, Miami, and Austin are next — we're seeding the rolls now and auditing in weeks. New cities open one at a time, with a full editorial bench in place before the launch. If you're somewhere else, download anyway: the Atlas moves where the demand is, and your reservation is the vote.

N° 007

Can I request that you cover a particular dish?

Yes. The Request a Dish form lives inside the app. We read every submission, though we cover what the editorial team finds worth covering — quietly, on our own clock.

N° 008

Do you accept advertising or sponsored entries?

No. Rankings are not for sale and never will be. Partnership inquiries go to partners@thebeatedit.com — we are open to thoughtful collaborations that sit outside the rankings.

N° 009

How do I cancel or refund a Priority membership?

Memberships are managed through your Apple ID under Settings › Subscriptions. Refunds for the current period are handled directly by Apple. If something is amiss, write us — we will help where we can.